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This guide has been written for the "Professional" version of Allday Time Manager, and explains the in's and out's of the system setup and usage.
This guide has been written for the "Lite" version of Allday Time Manager, and explains what you will need to know to get using hte software to its full potential, from setting up shifts, to editing timesheets.
This guide has been written for the "PrimeTime" version of Allday Time Manager, and explains the need-to-knows of ATM!
Do you have an Allday Palmreader terminal and want to know how to get yourself setup? Or even if you just need a slight refresher on enrolling employees on the terminal, this guide will cover it all.
Do you have the Allday EP-1200 terminal, downloading this will tell you all about setting up and using the Live clock to its full potential!
If you have the Allday PT-1400 terminal, then this guide will cover from adding and enrolling to setting the terminal up on the network, in clear consise and easy to follow steps.
If you have the Allday PT-1400 terminal, then this guide will cover from adding and enrolling to setting the terminal up on the network, in clear consise and easy to follow steps.
If you have forgotten your Username and/or Password, please contact us on 01252 544457 or email us at support@alldaytime.co.uk so that we can get a remote session onto the computer to reset your password and check your Username.
If you are getting a message stating that you are not able to connect to the server, check that the ATM Service Controller on the server or PC that is acting as the ATM Server is green (the service controller will be in the bottom-right corner of your screen in your task bar). If the server controller is red, simply right-click on the service controller and click on "start". The service should then go amber, then green. If the controller is green and you are still unable to connect, please contact us so that we can investigate further.
This message will occur if you do not have full rights to the 'Allday Time Systems Ltd' folder on your PC. Your IT or systems administrator should be able to change this for you, or alternatively, you can contact us to see if we are able to change your rights to the folder.
If you are on support, you can call us and we can arrange a suitable time to do this for you. Alternatively, you can use the install disc. From the Autorun screen, click on 'Install ATM Software', then continue until you get to where you can choose 'Typical' or 'Custom' install. Choose 'Custom' and set it so that only 'Desktop' and 'reports' are to be installed (and HIDIDMonitor if you have an EP1200 Proximity Terminal). Once the install is complete, you will need to ensure that you have full rights to the Allday Time Systems Ltd folder (typically c:\program files\Allday Time Systems ltd).
This may be as a result of the system no longer being able to communicate with the terminals, which can be caused by a network problem, or a network cable being unplugged. Check all cables and ensure that if the terminal has an IP address, this is reserved and has not been given to another device on your network. If you are still missing clockings, please call us so that we can investigate further. Do not fill in the missing clockings with Manual clockings, as this can cause problems in the database when the original clockings are brought into the system.
Shifts can be quite bespoke and therefore if you would like any modifications made to your shifts, or would like any additional shifts added into your system please contact the support team to discuss your requirements on 01252 544457 or email support@alldaytime.co.uk.
If you have access to the main Allday Time Manager server you can backup your database from within software via the “Data” menu and selecting backup. Using this method you can backup to either a memory (USB) stick or to the local drive of the server. Alternatively if you have a scheduled backup routine of your server already in place, simply ensure that the “Allday ATM Data” folder is included in this routine. This folder is normally a subfolder of “Allday Time Systems Ltd” which is typically located within the “Program files” of the main Allday Time Manager server. It is recommended that this whole folder is backed up as part of your scheduled routine. If in any doubt or should you require any assistance, please contact the support team on 01252 544457 or support@alldaytime.co.uk
This typically occurs when an employee whom can work overnight misses a clocking, such as they forgot to clock in and therefore the system will take their OUT clocking for that day as their IN clocking and their next IN clocking as their OUT clocking and so on creating a domino effect (depending on the duration between these clockings). To correct this would require manually editing the clocking times, in this instance we would recommend running a report such as the “Clocking History” report to ensure you had a record of these times. To help prevent this issue, ensure that only employees whom work overnight are on an overnight shift and instruct employees on the proper clocking procedure.
Some of the Attendance Reports within Allday Time Manager are period reports (such as the 'Full Period Details Report'). These reports will need to be run for the duration of at least one of your reporting periods. For example, if you have a weekly reporting period, with a Monday Start, you will need to ensure that the 'From' date is set to a monday date, and the 'To' date is set to the sunday (even if you are trying to run the report for the current week). You can run these reports for more than one period so long as the dates are set from the beginning of the first period to the end of the last period that you want to run the report for. If in any doubt or should you require any assistance, please contact the support team on 01252 544457 or support@alldaytime.co.uk